Webhooks
Get notified when a buyer starts customizing but doesn't complete an order. Connect to Zapier, Make, or any automation platform.
How it works
When a buyer customizes one of your products but leaves without ordering, Configura waits 60 minutes then sends a customization.abandoned event to your URL — with their color choices, product info, and session data. Use this to trigger a Zapier zap, send a follow-up email, or log to a spreadsheet.
Add Webhook Endpoint
Paste your Zapier Catch Hook URL, Make webhook URL, or any HTTPS endpoint.
Must be HTTPS. Configura will POST JSON to this URL when a customization is abandoned.
How long after the buyer goes idle before the event fires.
Your Endpoints
Example Payload
This is what Configura sends to your endpoint when a buyer abandons a customization.
"event": "customization.abandoned",
"test": false,
"fired_at": "2026-03-09T14:32:00.000Z",
"session_id": "sess_a1b2c3d4e5f6",
"product": {
"id": "uuid-of-product",
"name": "Custom Keychain",
"slug": "custom-keychain"
},
"customization": {
"colors": { "base": "#3b82f6", "text": "#ffffff" },
"text": "Hello World",
"screenshot_url": "https://..."
},
"buyer": {
"session_fingerprint": "anon-fingerprint"
},
"abandoned_after_mins": 60
Recent Deliveries
Last 50 • 30-day retention