Webhooks
Get notified when a buyer starts customizing but doesn't complete an order. Connect to Zapier, Make, or any automation platform.

How it works

When a buyer customizes one of your products but leaves without ordering, Configura waits 60 minutes then sends a customization.abandoned event to your URL — with their color choices, product info, and session data. Use this to trigger a Zapier zap, send a follow-up email, or log to a spreadsheet.

Add Webhook Endpoint
Paste your Zapier Catch Hook URL, Make webhook URL, or any HTTPS endpoint.
Must be HTTPS. Configura will POST JSON to this URL when a customization is abandoned.
How long after the buyer goes idle before the event fires.
Your Endpoints
Example Payload
This is what Configura sends to your endpoint when a buyer abandons a customization.
"event": "customization.abandoned", "test": false, "fired_at": "2026-03-09T14:32:00.000Z", "session_id": "sess_a1b2c3d4e5f6", "product": { "id": "uuid-of-product", "name": "Custom Keychain", "slug": "custom-keychain" }, "customization": { "colors": { "base": "#3b82f6", "text": "#ffffff" }, "text": "Hello World", "screenshot_url": "https://..." }, "buyer": { "session_fingerprint": "anon-fingerprint" }, "abandoned_after_mins": 60
Recent Deliveries Last 50 • 30-day retention